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Title
Text copied to clipboard!Hostess
Description
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We are looking for a friendly and organized Hostess to join our team. As the first point of contact for our guests, you will play a crucial role in creating a positive dining experience. Your primary responsibilities will include greeting guests, managing reservations, and coordinating seating arrangements. You will also be responsible for maintaining a clean and welcoming environment in the reception area. The ideal candidate will have excellent communication skills, a warm and approachable demeanor, and the ability to multitask in a fast-paced environment. Previous experience in a similar role is preferred but not required. We value a positive attitude and a willingness to learn. If you are passionate about providing exceptional customer service and enjoy working in a team-oriented environment, we would love to hear from you. Join us and be a part of a dynamic team dedicated to delivering outstanding hospitality.
Responsibilities
Text copied to clipboard!- Greet guests as they arrive and thank them as they leave.
- Manage reservations and seating arrangements.
- Coordinate with the kitchen and wait staff to ensure smooth service.
- Maintain a clean and organized reception area.
- Answer phone calls and respond to guest inquiries.
- Assist with special requests and accommodate guest needs.
- Monitor dining room activity and manage waitlists.
- Provide menus and inform guests of daily specials.
- Ensure compliance with health and safety regulations.
- Handle guest complaints and resolve issues promptly.
- Assist in training new staff members.
- Maintain a professional appearance and demeanor.
- Assist with event planning and coordination.
- Keep track of guest preferences and special occasions.
- Ensure accurate billing and payment processing.
- Collaborate with management to improve guest satisfaction.
- Promote a positive and welcoming atmosphere.
- Assist with inventory management and ordering supplies.
- Coordinate with valet and parking services.
- Provide information about the restaurant and local attractions.
Requirements
Text copied to clipboard!- High school diploma or equivalent.
- Previous experience in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Ability to multitask and work in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Friendly and approachable demeanor.
- Ability to stand for extended periods.
- Proficiency in using reservation and POS systems.
- Flexibility to work evenings, weekends, and holidays.
- Ability to handle stressful situations calmly and efficiently.
- Basic math skills for handling payments.
- Professional appearance and grooming standards.
- Ability to work as part of a team.
- Positive attitude and willingness to learn.
- Knowledge of health and safety regulations.
- Ability to handle confidential information with discretion.
- Strong problem-solving skills.
- Ability to adapt to changing situations and guest needs.
- Fluency in multiple languages is a plus.
- Passion for providing exceptional customer service.
Potential interview questions
Text copied to clipboard!- Can you describe a time when you provided exceptional customer service?
- How do you handle difficult or upset guests?
- What strategies do you use to manage multiple tasks at once?
- How do you ensure a welcoming atmosphere for guests?
- Can you describe your experience with reservation systems?
- How do you handle a situation where the restaurant is overbooked?
- What steps do you take to maintain a clean and organized reception area?
- How do you prioritize tasks during a busy shift?
- Can you provide an example of how you resolved a guest complaint?
- What do you think is the most important quality for a Hostess to have?
- How do you stay motivated during long shifts?
- Can you describe a time when you went above and beyond for a guest?
- How do you handle working with a diverse team?
- What do you enjoy most about working in the hospitality industry?
- How do you keep track of guest preferences and special occasions?
- Can you describe your experience with handling payments and billing?
- How do you ensure compliance with health and safety regulations?
- What do you do to stay organized during a busy shift?
- How do you handle last-minute changes or special requests?
- What steps do you take to improve guest satisfaction?
